Welcome to our Frequently Asked Questions section. Here, we’ve gathered answers to the most common queries about our products, orders, delivery, returns, and shopping experience. If you need further assistance, our team is always ready to help and guide you.
Most orders are delivered within 3–7 days depending on your location. You will receive a message with your order status once the package is dispatched.
Currently, we accept Cash on Delivery (COD). Online payment options using debit and credit cards will be available soon.
Yes, you may request a return or exchange if the product is damaged, defective, or incorrect. Please contact our support team within 24 hours of delivery with photos of the issue.
Once your order has been packed and handed over to our delivery partner, you will receive an update via SMS or WhatsApp with tracking details or delivery status.
At the moment, we do not provide custom tailoring or personalized craft orders. However, we are working on introducing customization options in the future.
You can reach our support team through WhatsApp or the contact form on our website. We respond as quickly as possible to assist you with orders, product queries, and any issues you may face.